Outsourcing services to offshore call centers

Outsourcing services to offshore call centers is a highly economical solution for businesses in developed countries. Companies can contract their jobs with offshore call centers that manage tasks such as customer attraction, customer satisfaction, help desk support and advice. Call centers can handle both inbound and outbound calls for the parent company. Companies prefer call centers that have staff well versed in English and also a bit of their indigenous culture. Once a contract is drawn between a parent company and a call center, there may be orientation programs and training for an efficient staff in the parent country. Executives from the parent company may visit the offshore country from time to time in order to keep an eye on the procedures of the call center. Call centers bind themselves contractually with outsourcing companies. In return, they charge a monthly fee. Most call centers work on a monthly payment schedule and keep their contracts free of obligation regarding tenure to the parent company. There are several advantages for parent companies to outsource their work to call centers. One of the chief reasons is the reduction of overheads. Call centers employees in developing nations may charge half of what a local employee may charge. In addition, the call center market is a highly competitive one and is constantly striving to provide better services to their parent companies. It is a known statistic that call centers can double the business of a company, as employees are better able to attract clients and get their business. However, the greatest merit of a call center to an outsourcing company may be the flexibility of time. Call centers work around the world in countries with different time zones meaning the company is always working. Some call centers work night shifts and weekends at higher rates. This means better business growth in the long run. Farsighted companies outsource their businesses to call centers in nations where they wish to expand at some point. A call center helps to acclimatize the company to a new country and becomes valuable in the long run. Today, India is considered the hub of call centers. It has the most people providing outsourced work, and call centers are regarded as the prime source of income for urban youth. Hence, call centers do not just reduce expenses for a parent company; but in a global sense, they also provide growth to a budding economy.

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